At Trusted Containers, we are committed to providing a seamless shopping experience for our customers. Please carefully review our Return and Refund Policy to ensure a clear understanding of our procedures.
Contact Information:
• Store Name: Trusted Containers
• Phone Number: +1 347-674-6098
• Email: info@containersshow.com
• Address: 131 W Stoddard Ave, Aransas Pass, TX 78336, United States
• Website: https://containersshow.com
Return Policy:
• Eligibility: Items are eligible for return within 30 days of delivery. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Non-Returnable Items: Certain items such as customized or personalized products, or items marked as non-returnable on the product page, cannot be returned.
• Return Process: To initiate a return, please contact us at info@containersshow.com with your order number, item details, and reason for the return. Our customer service team will guide you through the process.
Refund Policy:
• Inspection and Approval: Once we receive and inspect your returned item, we will notify you via email regarding the approval or denial of your refund.
• Processing Time: Approved refunds will be processed within 7 business days. The amount will be issued back to your original payment method (Visa, MasterCard, American Express, PayPal, or Discover).
• Bank Processing: Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.
• Fees: No additional fees will be incurred for the refund.
Return Shipping:
• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item sent or defective product).
Exchanges:
• We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return for a refund and place a new order for the desired product.
Damaged or Defective Items:
• If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund as appropriate.
Customer Support Hours:
• Our team is available Monday through Friday from 9:00 AM – 6:30 PM (CST) to assist with any return or refund inquiries.
Thank you for choosing Trusted Containers. We value your satisfaction and look forward to serving you!